THE DIRECTOR OF FACILITIES OPERATIONS AND MAINTENANCE
The Director serves as the division’s facilities operations and maintenance leader facilities and provides operations expertise, and supervision of the institution’s physical assets and campus infrastructure. The Director is responsible for developing project-management policies, day-to-day operations and maintenance of campus facilities, identification and resolution of infrastructure deficiencies, and addressing deferred maintenance on campus. The Director will monitor and evaluate programmatic and operational effectiveness to effect changes as required for improvement. The Director will oversee eight direct reports and an operating budget of approximately $15.2 million. The Director also leads an Administration Services function that manages Supply Services, Work Control, Contract Management, Safety Training and Information Reporting.
The next Director will lead by example, empowering employees, providing excellent customer service, being proactive and innovative, using data analysis to support decision-making, and being a strong team player. The Director, in conjunction with the AVP for Facilities and Operations will identify priorities, and make recommendations to, the Chief Business and Finance Officer and Vice President of Administration and Finance, to strategically address and prioritize the campus’ deferred maintenance. The individual will work with university stakeholders to steward and champion deferred maintenance projects and special programs and initiatives. The leader in this role will work collaboratively with other areas within Facilities and Operations and the Administration and Finance to remove barriers to efficient processes and customer satisfaction and advocate for additional resources when necessary.
- The next Director will be expected to do the following:
- Facilitate the development of an overall plan for needed repairs and maintenance of University buildings and facilities, including master planning of utility infrastructure to maximize efficiency of the current building inventory while providing for future expansion.
- Work with University and School leadership, faculty and staff to analyze and assess maintenance, growth and facilities needs pertaining to programmatic and technology changes. Evaluate the condition of all University buildings and facilities and make recommendations for corrective action.
- Maintain an accurate Computer Maintenance Management System (CMMS) that records, stores, and retrieves repairs and maintenance activities for all facilities on campus and ensures equipment and building systems are given proper maintenance through an effective preventive maintenance program to promote the longest possible life. Preserve and analyze pertinent information and that will inform the Department’s maintenance of new facilities and equipment.
- Maintain an accurate Building Condition Assessment System that records, stores, and retrieves building condition assessment reports to include cost calculations for all facilities on campus and ensures the Deferred Maintenance list is up-to-date and accurate.
- Support campus sustainability programs and initiatives, manage campus utilities with a focus on efficient use of energy resources, assess and use new technology for energy conservation that is in the long-term best interest of campus budgets and efficiency, and facilitate the University’s participation in programs and initiatives that reduce overall environmental impact.
- Serve in an advisory capacity to the senior leadership of the University and to the University System of Maryland for the coordination and sharing of resources and best practices.
- Represent the department and University on both campus and University System planning and policy making meetings, committees, and task forces. Works collaboratively with facilities directors and managers from other USM campuses to develop system wide protocols and procedures and ensure compliance with System and State government mandates.
- Act as liaison with State and local municipalities to encourage collaboration on projects of mutual interest and impact.
OPPORTUNITIES AND CHALLENGES
UMB seeks a strategic facilities leader and operational manager with broad experience to navigate a complex university structure and partnership relationships. This individual will identify and implement best practices, and recognize and advocate for staff doing invaluable work in support of UMB’s essential public health mission.
Oversee day-to-day facilities operations and maintenance.
The Director will facilitate effective and efficient performance for each individual area and increase levels of efficiency, customer service, responsiveness, and problem solving ability for the division as a whole and for specific projects. The individual will encourage and motivate divisions to work effectively and collaboratively, through transparent leadership and good communication. The next Director will lead operations and maintenance business process improvements, including issues surrounding prioritization and backlog, while streamlining and improving existing processes. The Director will re-imagine how to conduct business to create a more customer-centric approach, by monitoring client deliverables/metrics, and maintaining documentation on scope of service, contacts, and timeframes. The Director will develop a strong working relationship with UMB’s procurement office and work collaboratively to facilitate timely and cost-effective acquisition of goods and services.
Build relationships and strengthen communication with campus stakeholders, leaders, and external partners.
The Director will build and nurture partnerships with central leadership, other administrative units and with academic units across the university. The next Director will exhibit strong leadership, will model transparent communication, and will set manageable expectations when working across campus. This individual is also expected to be a strong advocate for the capital needs of UMB, forging strong working relationships with counterparts at the System office.
Foster a culture of innovation and transformative, impactful change in designing solutions to improve processes and better serve customers.
Leading by example, the next Director will foster a culture that supports and rewards innovation, and instills accountability in all related offices and employees. The individual will support and value staff at all levels in areas reporting to Director. In dealing with deferred maintenance projects, the Director will be proactive in anticipating potential pitfalls and factor in project renewal needs. The next Director will be a forward thinking leader who leverages technology to support strategic decision making.
Build the Facilities Operations and Maintenance talent management chain.
The Director must provide opportunities for growth and professional development for all staff. Assessing current performance metrics and certifications will be required to empower and develop skilled staff. The Director will advocate for and highlight facilities and operations staff contributions as “stewards of places” that contribute to the mission at UMB.
Bring direction and a long-term strategic view to facilities operations and maintenance planning.
The new Director must be a strategic leader who understands the trends and complexities in higher education and complex needs of an urban health and research university. The Director will take a proactive approach to finding efficiencies and addressing gaps in facility needs, and take a long-term campus view that sets priorities for major construction, deferred maintenance, and renovation projects. The Director will work closely with the leadership team to create the seamless delivery of services that meet or exceed the department’s standards of excellence. The next Director must have a demonstrated commitment to sustainability and energy efficiency.
PERSONAL AND PROFESSIONAL QUALIFICATIONS
The ideal candidate for this role will be an exemplary leader and strategic thinker with the ability to formulate and articulate a vision and inspire staff. The individual embraces the mission and core values of the university as well as the Administration and Finance Team’s Guiding Principles, and exercises strong management and sound decision making in developing solutions to complex issues pertaining to campus facilities and essential services. The successful candidate will create positive change to the division by implementing innovative process improvement strategies with inclusion and feedback from front line staff. This individual will also foster collaboration and communication among areas, peers, and university constituents who rely on their services and facilities.
While no one person may embody all, the successful candidate will bring many of the following professional qualifications and personal qualities:
- Ten years (10) years of senior administrator experience in facilities management with a demonstrated background in the administrative and financial management of complex and multi-faceted organizations providing facilities operations maintenance services to multiple customers, preferably in a higher education, research intensive setting.
- At least five (5) years of direct supervision or management experience that involved the recruitment, training, and professional development of staff.
- A bachelor’s degree in business, engineering or facilities management, a master’s degree in one of these fields, or a related field, is preferred.
- Excellent interpersonal, oral and written communication abilities and the ability to interact effectively with a wide range of professional and loyal staff.
- Effective leadership skills with the ability to inspire and motivate a diverse workforce.
- Demonstrated ability to convey and communicate complex facilities matters in lay terms, both verbally and in writing.
- Demonstrated commitment to excellent customer service and experience in process improvement.
- Skill in relevant technology applications, such as spreadsheet and database management.
- Courage, adaptability, and the ability to make changes as necessary.
- Demonstrated strong project managing skills, exemplary supervisory skills.
- A collaborative, transparent leadership style.
Nominations, applications, and inquiries are being accepted for the position. Consideration of candidates will continue until the position is filled. All inquiries, nominations, referrals, and resumes with cover letters will be held in strict confidence and should be directed to:
Daniel Rodas, Vice President
Liz Vago, Managing Associate
Electronic submission of materials is strongly encouraged.
The University of Maryland, Baltimore is an Equal Opportunity/Affirmative Action Employer.
Minorities, women, veterans and individuals with disabilities are encouraged to apply.